Your privacy is important to us, all profile information provided will be used solely for the rewards and rewards affiliated programs.
What is the required information?
We collect information from you when you fill out the profile page section on the rewards portal site. When redeeming items from the site, you may be required to enter certain information such as shipping address, phone number, etc. The users are responsible for safeguarding their confidentiality on the rewards portal.
What information provided is used for?
Any information we collect from you may be used in the following ways,
- To improve customer service (your information helps us to effectively respond to your customer service requests and support needs).
- To process transactions, your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever other than for the express purpose of delivering the purchased product or service requested by the customer.
- To send periodic emails, the email address you provide for order processing may be used to send you information and updates on your order.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you access your personal information. The users are responsible for safeguarding their confidentiality on the rewards portal.
Do we disclose any information to outside parties?
Privacy and Consent to Marketing and Disclosure of Personal Information
Notices, Confirmation, and Statements
You agree that publishing a notice on the program website or sending you a notification via email, SMS, or through your Fidelity Bank mobile app will constitute sufficient notice to you. Kindly remember that it is your responsibility to provide us with your most up-to-date contact details, as and when they change. For contractual purposes, you consent to receive communications from Fidelity Bank Plc electronically and you agree that all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Should you fail to object with Fidelity Bank Plc within 24 (twenty-four) hours after such notice has been sent, it will be considered that you have accepted the transaction or new information as being valid and binding in all respects. Availability of the loyalty Program website may be unavailable from time to time due to routine maintenance, emergency repairs, unplanned/unanticipated system failures, or because of the unavailability of any electricity, telecommunication system, or networks. Fidelity Bank Plc cannot be held liable in the event of such occurrences We shall notify you of all planned/scheduled maintenance activities ahead of their occurrence.